
Food-Grade and Industrial Enzyme Production Company
Challenge
Rapid expansion across sales organization, product lines, and manufacturing capacity
Limited visibility into product-level profitability and cost drivers
Need to align sales incentives with business performance goals
Strategic Objectives
1. Enhance Profitability Analysis: Gain a clear understanding of margins across product lines and customer segments
2. Optimize Operational Efficiency: Identify and eliminate cost inefficiencies tied to growth initiatives
3. Align Sales Commissions with Business Strategy: Ensure incentive structures promote high-margin, strategic sales
4. Leverage Data Analytics and BI: Use business intelligence to focus efforts on the most profitable customers and products
Outcome Focus
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Greater clarity on cost structures and margin performance
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Improved decision-making through data-driven insights
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Strategic alignment between sales efforts and profitability goals
Solution
Process Analysis: Deployed Business Transformation Playbook, conducted Gemba Walks across core processes, and mapped relationships between processes and systems
Data Integration & Transformation: Gained access to Microsoft Dynamics GP ERP, Microsoft CRM, and QC-Lab Systems, mapped database structures, and created time-driven and cost drivers
Custom TDABC System Development: Designed a custom Time-Driven Activity-Based Costing System, allocated Chart of Accounts P&L transactions to cost objects, and configured Microsoft SQL Server Analysis Services
Business Intelligence Implementation: Designed a Multidimensional Cube for the TDABC model, created profitability models, and conducted 'Whale Curve' analysis
Results
Sales Optimization: Identified opportunities to restructure sales commission models to drive profitable growth
Product Profitability: Pinpointed unprofitable customer/product combinations for remediation
Operational Efficiency: Discovered and addressed Production and Quality Lab inefficiencies
Strategic Focus: Enabled client to take immediate steps to improve product profitability
Cost Reduction: Identified and implemented specific operational cost reduction initiatives
Data-Driven Decisions: Provided management with actionable business intelligence for strategic planning
Technologies
Microsoft Dynamics Great Plains (GP) ERP Software
Microsoft CRM
Microsoft SQL Server Analysis Services (SSAS) Online Analytical Processing (OLAP), Multidimensional Cube design
