National Rent-to-Own Home Furnishing Franchise

A national rent-to-own franchise faced an abrupt crisis when the IT Director/Developer — sole author of every custom system — resigned without notice, leaving no documentation
Immediate operational risk across 54 undocumented SQL Server databases and thousands of legacy VBScript programs supporting critical business functions
No formal IT department and no disaster recovery protocols
Franchisees lacked competitive and customer-behavior intelligence

Emergency Stabilization: Rapidly analyzed and documented the entire technical environment, triaged operations, and established disaster recovery protocols
IT Organization Development: Architected a new IT organizational structure, implemented Agile DevOps, and recruited a virtual development team
Application Modernization: Created product roadmaps, directed high-priority redevelopment, and implemented modern development standards
Data Strategy: Developed a SaaS prototype delivering competitive intelligence — integrated with on-premises Versirent retail databases and incorporating Oracle Analytics/ML — and presented the data strategy at the Annual Franchisee Conference

Crisis Management: Documented 54 SQL Server databases and thousands of VBScript programs within 2 weeks; completed operational triage within 3 weeks; disaster recovery protocols live within 1 month
Organizational Development: Stood up a functioning IT organization with an operating Agile DevOps team
Business Intelligence: Delivered insight into rental trends, product profitability, and consumer preferences by region
Strategic Vision: Provided franchisees data-driven competitive intelligence through an integrated SaaS application