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Collier & Associates brand mark featuring the core services: Business Transformation; Enterprise Systems; AI-Enabled Execution.

Mid-Market Distribution & Fulfillment Operation (SAP/WMS), Publishing Services

Client Challenge

  • Margin compression driven by operational complexity — manual workarounds, shadow IT, and fragmented workflows across Order-to-Cash, Credit & Collections, Customer Service, and Reconciliation

  • Rapid growth was producing excessive costs and major Amazon chargebacks

Client Solution

  • Task-Level Model: Modeled 91,072 labor hours across 10 departments and 65+ employees; classified every activity Value-Added, NVA-Essential, or Non-Value-Added

  • Systems Blueprint: Quantified $793K consumed by non-blueprint systems — 18+ unsanctioned Access databases and 60+ Excel workbooks

  • Roadmap: Five prioritized recommendations with task-level traceability, executive dashboards, and implementation plan

  • ML Prototype: Designed and prototyped an ML text-matching application for Amazon A/R auto-assignment, projected to eliminate over 90% of the manual reconciliation process

Client Impact Results

  • Total OpEx Modeled: $4.6M

  • Value-Added Share: Only 21.2% of operating cost was directly value-creating

  • Addressable Savings: $1.287M annually across 5 initiatives — automated reconciliation, credit card processing, A/R collections, self-service portal, credit screening

  • Shadow IT: $793K (27.6%) consumed by non-blueprint systems

Client Technologies

  • BAS™ methodology

  • SAP and WMS environment

  • ML text classification (prototype)

  • Executive dashboarding

  • Task-level cost modeling

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