Mid-Market Distribution & Fulfillment Plant (SAP/WMS), Publishing Services · Project 1 of 3
Client Challenge
Margin compression driven by operational complexity — manual workarounds, shadow IT, and fragmented workflows across Order-to-Cash, Credit & Collections, Customer Service, and Reconciliation
Rapid growth was producing excessive costs
Client Solution
Task-Level Model: Modeled 91,072 labor hours across 10 departments and 65+ employees; classified every activity Value-Added, NVA-Essential, or Non-Value-Added
Systems Blueprint: Quantified $793K consumed by non-blueprint systems
Roadmap: Five prioritized recommendations with task-level traceability, executive dashboards, and an implementation plan
Client Impact Results
Total OpEx Modeled: $4.6M
Value-Added Share: Only 21.2% of operating cost was directly value-creating
Addressable Savings: $1.287M annually across 5 initiatives — automated reconciliation ($375K), A/R collections ($470K), credit card processing ($225K), self-service portal ($154K), credit screening ($63K)
Shadow IT: $793K (27.6%) consumed by non-blueprint systems
Client Technologies
BAS™ methodology; task-level cost modeling
SAP and WMS environment
Executive dashboarding
