High-Volume Molding Manufacturer — PE-Backed, Post-Acquisition
Client Challenge
Fractured critical processes were driving major product delays, angry primary customers, and major chargebacks
The Order-to-Cash process ran on tribal knowledge and manual systems
Client Solution
Stop the Bleeding: One-month stabilization — managed the MS Dynamics GP 2013-to-2018 upgrade, configured the manufacturing module, and designed master data taxonomy with UOM conversions
Buy vs. Build: Delivered the assessment to the PE operating partner; decision: build bespoke
Build: Designed and developed a process & discrete manufacturing SaaS application; migrated users off legacy systems and trained the workforce
Client Impact Results
Data Issues: Over 97% eliminated, resolving major material shortages
Customers: Chargebacks and product-delay crisis with primary customers resolved
Timeline: Stabilization in 1 month; production SaaS in under 5
Client Technologies
Microsoft Dynamics GP ERP
Oracle APEX cloud SaaS development
Custom process & discrete manufacturing application
Master data taxonomy design
